1. About these terms

1.1 These Terms of Service ("Terms") govern your use of the [App Name] mobile application and any related services (together, the "App"). The App is provided by Kennedy Orthdontics a company registered in Northern Ireland under company number NI618252, with its registered office at 43 Ballylesson Road, Ballymena, County Antrim, BT42 3HW ("we", "us", "our").

1.2 By downloading, installing or using the App, you agree to these Terms. If you do not agree, do not use the App.

1.3 These Terms are in addition to the Google Play Terms of Service. If there is a conflict between these Terms and Google's terms regarding the purchase or download of the App, Google's terms apply to that conflict.

1.4 If you are using the App on behalf of an organisation, you confirm you have authority to accept these Terms on its behalf.

2. Eligibility and accounts

2.1 You must be at least 12 years old to use the App. If you are under 18, you must have permission from a parent or guardian.

2.2 Some features may require you to create an account. You agree to provide accurate information and to keep it up to date.

2.3 You are responsible for keeping your login details secure and for all activity under your account. Tell us promptly atapp@kennedyorthodontics.com if you believe your account has been accessed without permission.

2.4 We may suspend or close an account that we reasonably believe has been compromised or is being used in breach of these Terms.

3. Licence to use the App

3.1 We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for your own lawful purposes, in line with these Terms.

3.2 You must not:

• copy, modify, translate or create derivative works of the App, except as allowed by law;

• reverse engineer, decompile or disassemble the App, except to the extent permitted by applicable law;

• rent, sell, sublicense or otherwise make the App available to third parties;

• remove or alter any copyright, trade mark or other notices;

• use the App to build a competing product, or to scrape or harvest data;

• attempt to bypass any security, access control or usage limits.

4. Ordering physical products

4.1 The App lets you order physical products from us. These purchases are not made through Google Play billing. Payments are processed securely by our payment provider, Stripe, under Stripe's terms. We do not store your full card details.

4.2 Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown before you confirm your order. If we discover a pricing error, we will contact you and you can choose to continue at the correct price or cancel for a full refund.

4.3 Your order is an offer to buy. A contract is formed when we send you an order confirmation by email or in the App. We may decline an order, for example if a product is out of stock or we cannot deliver to your address; if we do, we will refund any payment in full.

4.4 We will deliver to the address you provide, normally within [Delivery Timeframe] and in any event within 30 days unless we agree otherwise. The products become your responsibility once they are delivered to you or someone you nominate.

4.5 Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive the products. Tell us at [Contact Email] and return the products within 14 days of cancelling. Unless the products are faulty or not as described, [you pay / we pay] the cost of returning them. Some items cannot be returned, such as personalised, perishable or sealed hygiene products once unsealed.

4.6 We will refund you within 14 days of receiving the returned products (or evidence that you have sent them back), using the original payment method. We may reduce the refund if the products have been handled more than necessary to inspect them.

4.7 If a product is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015, including the right to reject it for a full refund within 30 days of delivery, or to a repair or replacement after that. Contact us at [Contact Email] with your order number. Nothing in these Terms affects your statutory rights.

4.8 Products are for personal use. If you buy for resale or business use, the consumer rights in 5.5–5.7 may not apply.

5. Privacy, third parties and availability

5.1 Our use of your personal data is described in our Privacy Policy at https://www.kennedyorthodontics.com/privacy-policy, which forms part of these Terms.

5.2 The App may link to or integrate with third-party services (for example, payment providers, maps or sign-in providers). Those services are governed by their own terms and privacy policies, and we are not responsible for them.

5.3 We may update the App from time to time to add features, fix bugs or improve security. Some updates may be required to keep using the App.

5.4 We aim to keep the App available but do not guarantee it will be uninterrupted or error-free. We may suspend or withdraw all or part of the App for maintenance, security or business reasons. Where reasonably possible we will give notice.

5.5 The App requires a compatible device and, for some features, an internet connection. Mobile data charges from your network provider may apply.

6. Intellectual property, disclaimers and liability

6.1 The App, including its software, design, text, graphics and trade marks, is owned by us or our licensors. Nothing in these Terms transfers ownership to you.

6.2 If you send us feedback or suggestions, we may use them without any obligation to you.

6.3 The App is provided "as is" and "as available". To the extent permitted by law, we make no warranty that it will meet your requirements or be free of errors. Information in the App is for general purposes and is not professional advice.

6.4 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Your statutory rights as a consumer, including under the Consumer Rights Act 2015, are not affected.

6.5 Subject to 7.4, we are not liable for any loss that was not reasonably foreseeable, or for any business losses (including loss of profit, revenue, data or opportunity). If you are a consumer, we only supply the App for domestic and private use.

6.6 Subject to 7.4, our total liability to you arising from the App is limited to the greater of the amount you paid us for the App in the 12 months before the claim, or £100.

6.7 If you use the App for business purposes, you agree to indemnify us against claims, losses and costs arising from your breach of these Terms or misuse of the App.

7. Ending, changes, law and contact

7.1 You can stop using the App at any time by uninstalling it. You can delete your account and all data associated with it through the App's settings.

7.2 We may suspend or end your access if you seriously or repeatedly breach these Terms. Sections that by their nature should survive (such as 4.1, 7 and 8) continue after termination.

7.3 We may update these Terms from time to time, for example to reflect changes in law or in the App. We will post the updated Terms in the App and at [Terms URL], and notify you of material changes. If you keep using the App after changes take effect, you accept the updated Terms.

7.4 If any part of these Terms is found unenforceable, the rest remains in effect. If we delay enforcing any right, we can still enforce it later. You may not transfer your rights under these Terms without our consent; we may transfer ours to another organisation, provided this does not reduce your rights.

7.5 These Terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in the courts of your home nation.

7.6 Questions or complaints about the App or these Terms:  Kennedy Orthodontics, email app@kennedyorthodontics.com